Support
Email support@youarenotready.app. Tell us your iPhone model, iOS version and what happened, and we will get back to you.
Common questions
How do I cancel my subscription?
Open your iPhone's Settings, tap your name, then Subscriptions, then NOT READY. Cancel at least 24 hours before your trial or billing period ends.
How do I get a refund?
Refunds are handled by Apple. Request one at reportaproblem.apple.com.
The alarm didn't ring.
Check that NOT READY is allowed to send alarms in Settings, that your volume is up, and that the app hasn't been offloaded. Then email us and we'll dig in.
Vex isn't counting my reps.
Prop the phone so your whole body is in view, keep it still, and make sure the room isn't too dark. You can always tap to count instead.
Can I make Vex quieter?
Yes. Switch to Handler mode for a lower volume, or Silent Ops for on-screen orders with no voice.
Does the app use my location?
Only if you allow it for an active Run 5K session. GPS and optional motion sensors estimate distance and pace on your phone; we do not receive that data or store a route. Pause or end the run to stop tracking. You can use timer-only guidance without location permission. See our privacy policy.